Zando Seller Center Guidelines

 

 

Registration Process and Guidelines

To begin the Seller Center Registration process, please ensure that all relevant information is ready before submitting your profile.

NB:

  • Profiles cannot be approved if any information is missing
  • Please enter ‘fictitious information’ in the fields that you cannot complete
  • Do not leave any fields blank

Mandatory Profile Information

Seller Account Information

  • First and Last Name
  • Email Address
  • Phone Number
  • Display Name / Shop Name

Business Information

  • Legal Name / Company Name
  • Legal Form
  • Address 1
  • Address 2
  • City / Town
  • Country
  • Postal Code
  • Person in Charge
  • Business Registration No.
  • VAT Information File – Upload file: (images, PDF files, and MS Word documents)
  • Seller VAT
  • VAT Registered – Yes / No

Shop Information

  • Do you have a valid license to sell, distribute products you sell?
  • How do you supply geographically?
  • Do you own any brands for the products you are selling?
  • Which brands do you want to sell?
  • Main Product Category
  • Number of products you plan to sell
  • License File

Bank Account ‚ÄčInformation

  • Account Name
  • Account Number
  • Bank
  • Bank Code
  • IBAN
  • SWIFT
  • Bank information (proof of banking details, including a stamped letter from the bank not older than 3 months)

 

Product Creation Guidelines

STEP 1: CREATE PRODUCTS

Please check our Content guidelines to suit our requirements.

How does it work?

Manual way

1. Log into your account.

2. Click on Products > Add a Product.

3. Follow the different steps

4. Click on 'Submit and Finish' when you are done.

Automatic way (if you have a lot of products to create)

1. Log into your account.

2. Click on Products > Import Products.

3. Click on 'ZANDO / SHOP_FOX' into the 'Download Templates' section on the right.

4. Drop down and download in XLSX the exported document which is in the 'Exports' section. 

5. The downloaded file contains descriptions of all attributes, and examples, in the introduction and data terminology tabs – there is a 3rd tab which is the template table. You will fill in the actual data on this upload template tab.

If you enter a product with different size variations – but that you wish to appear as one product online – then each size variation of that one style needs to occupy its own row.

Under the Seller SKU section, you have to give each variation a unique style code – it has to be different for each size.

Under the Parent SKU tab – simply copy and paste the Seller SKU for the first size variation only – this way SellerCenter knows to group those 3 sizes together as one style to appear online as one product (albeit, available to purchase in different sizes).

Under the description column, please keep the product description the short, a sentence or two. You will be able to add to the descriptions at a later stage once the products are loaded. The sheet will not load correctly if you've left the descriptions blank.

The columns with the drop-down options cannot be filled in freely (i.e. you cannot just type anything into that space, you have to select an option from the list given).

Remember that when you wish to select the Primary Category of a product, you cannot click and drag your selection, as it will alter the format of the document, and you will not be able to upload.

If you wish to use the same category twice, you can simply copy that row, and paste it into the other relevant sections.

6. Please note that all Mandatory columns will need to be completed.

7. When you are done filling out the template, save it as a CSV file (CSV: comma delimited). You may get an ‘error’ message that says “the selected workbook does not support file types that contain multiple sheets” – that’s not a problem – just click “OK”.

8. Then, go back into Products > Import Products.

9. Into the left section 'Import Products', choose the import mode 'Create new products' from Import Mode drop-down list.

10. Select file (select the CSV file you saved after creating the template) – and then Import the file.

11. Once the file is uploaded, it may take some time to import the products to the system: The current state of the imported file is displayed in the feed-table below the import section.

12. You may view your uploaded products by going back the Products tab > Manage Products.

 

STEP 2 : UPLOAD IMAGES

Please check our Photography and image guidelines to suit our requirements.

How does it work?

Manual way

1. Log into your account.

2. Click on Products > Manage Products Images.

3. Click on 'Image missing' 

4. Drop or select images into the corresponding product cells.

Automatic way (if you have a lot of images to add)

1. Log into your account.

2. Click on Products > Import Products.

3. Click on 'Images update' into the 'Download Templates' section on the right.

4. Drop down and download in XLSX the exported document which is in the 'Exports' section. 

5. Fill the file with the corresponding images into the cells. 

If you have a lot of images to add in the template, there is an automatic formula to use.

6. When you are done filling out the template, save it as a CSV file (CSV: comma delimited). You may get an ‘error’ message that says “the selected workbook does not support file types that contain multiple sheets” – that’s not a problem – just click “OK”.

7. Then, go back into Products > Import Products.

8. Into the left section 'Import Products', choose the import mode 'Update products' from Import Mode drop-down list.

9. Select file (select the CSV file you saved after creating the template) – and then Import the file.

10. Once the file is uploaded, it may take some time to import the products to the system: The current state of the imported file is displayed in the feed-table below the import section.

11. You may view your updated products by going back the Products > Manage Products.

12. Please check the 'Image missing' tab to see if some images are still missing.

 

Content Guidelines

How do I create good content?

Please find the guidelines below on the different fields that you have to fill when adding products.

Name

The name should consist of the name of the brand followed by the actual product name.

If available, you can add the color, edition, specialty.

Brand

Name of the brand.

Category

Important to determine that the right product attributes are set for the product.

Colour

It has to obey the main color that's dominant in the product. If it consists of more than one color, it can be referred to as "multi". It can also be a certain shade of a color or your brand-specific color description, eg Cerise Pink.

Product description

Enter major highlights of the product or unique selling points, to make the purchase decision for the customer easier.

Writing of an average of 50 words are required, usually set up in 4 sentences.

The first line opens with the product name and brand.

Following are two sentences describing key elements of the product

The final line is a suggestive styling line.

Images

Please refer to the Photography and image guidelines.

 

Photography and Images Guidelines

Requirements

You can use your own images if shot according to our requirements below or Zando can shoot your product.

If you shoot your own product:

You can use Mannequin/Model and/or Garment images.

  • All images must be placed on a grey background ranging from RGB values of 240.
  • Size: 8 Bit, RGB Mode
  • Saved at 12 (Highest) quality setting
  • Final dimensions have to be 1100 x 1375 pixels at 300dpi, this equates to 9.31cm x 11.64cm at 300dpi
  • Garment image: product must have a 5mm gap from the frame
  • Mannequin/Model image: 
    • Straight standing model ensures good results that look mannequin-like
    • Use a white backdrop and have the model stand approximately 1.5m from the backdrop
    • Main light should come from front above right of the model with a fill light on the front side left
    • The model’s head and/or feet should touch the top of the image
    • The floor should be cleaned in Photoshop

Prohibited

  • Images with part of the product for sale cropped by a frame edge
  • Text, logos, borders, color blocks, watermarks, or other graphics over the top of a product or in the background
  • Images that show packaging or brand or swing tags, except for stockings or socks
  • Visible mannequins
  • Images that do not match the product title
  • Nudity or sexually suggestive images
  • Images that are blurry, pixelated, or have jagged edges

License

You hereby grant to Zando and its Affiliates, a non-exclusive, royalty-free right and license to (a) reproduce, distribute, transmit, publicly perform and publicly display the Images on Zando’s platform, in whole or in part, in any manner and (b) modify or adapt the Image, in whole or in part, in any manner the Image.

 

If Zando shoots your product:

Zando charges a service fee to shoot your images. Please refer to Marketplace Vendor Agreement for further information.

Below is the process you will need to follow.

1. Enter the product details (of the items you want shot) on the platform first

2. Notify us by email on the date that the new products were uploaded

3. Please pack one size per style to be shot - a size small/30 ( female ) / size Medium/32-34 ( Male )

4. Send the box of samples to our Studio/Warehouse and attention it to Andrea/Studio

** Please complete steps 1-4 before sending samples to Zando Studio

Zando
7-8 West Building, North precinct,
Topaz Boulevard, Montague Gardens, 
Cape Town, South Africa

Our Studio will let us know when they are able to shoot your products and we will send the samples back to you as soon as we're done.

Zando will cover the cost of having your samples returned to you.

The lead time is usually 2 weeks, but we will keep you in the loop throughout the process.

 

 USE RIGHTS IF ZANDO SHOOTS YOUR IMAGES:

  1. Zando is the owner of the images.
  2. Zando grants you a royalty free licence to use the images on www.zando.co.za or your website.
  3. This licence does not extend to model shots. Zando cannot grant a licence to use model shots.
  4. Conditions for use on your website:
    • You must reference Zando as the owner of the Image on your website.
    • You must provide a link redirecting potential customers of your Products to www.zando.co.za
    • You are not entitled to use the Images for any other commercial purpose. I.e.  to promote or sell your Products on any other platform.  
  5. We charge a licensing fee if you want to use the Images on your website:
    • R50 per set/config with a minimum of 4 sets/images. We charge per config whether there is 1 image or 6 images per config.
    • You will be invoiced for licensing fee.
  6. No ownership or copyright in any of the Images shall pass to you by the issuance of this license.

 

Order Processing Guidelines

This training guide focusses on the individual steps necessary and also explains more about the return of products.

Introduction

Once a customer buys one of your products on www.zando.co.za, you will be informed by SellerCenter via email and asked to process the order, please ensure you update the order on Seller Center within 24 business hours.

Generally, there are two steps that you need to do:

Pack the product

Add the necessary documents out of Seller Center and then deliver the packages to our warehouse within 36 hours (business days) of receiving the notification email.

Different steps

Managing a new order is split up into steps:

  • Go to “Pending “ after receiving your email notification about a new order
  • Click on “Ready to ship” and choose the shipping method
  • Print all 3 documents (Picklist, Shipping Label and Delivery Note)

Hand the shipment over to your courier or drop it off in our warehouse

Different statuses

Here is an overview on your “Orders” tab:

All: Overview on all orders

Pending: Orders that need to be processed

Ready to ship: Orders ready to be shipped to our warehouse, so packed and with all documents printed out

In order to be able to fulfill our SLA of 5-7 days delivery time, we need to have the products in our warehouse within 36 hours (business days) of notifying you of the order. Please be aware that we are allowed to impose penalties should this time frame not be met consecutively.

Before we dispatch the orders from our warehouse to the customer, we will do our standard Zando quality check (clean products, matching items, nothing damaged). Should items fail to pass this check, we will send the items back and charge the standard return fee.

  • Shipped: products that have left our warehouse and are on their way to the customer
  • Completed: order has been fulfilled
  • Delivered: delivered to the customer
  • Canceled: all canceled orders
  • Delivery failed: customer n/a
  • Returned: items had to be returned

Should the customer want to return an item of the order, it will be handled by Zando’s Customer Service team. All valid returns will be collected by our courier fleet, returned to our warehouse and then sent back to your warehouse or shop.